VCC Live, the cloud contact centre specialists, has selected SEON to boost the fight against fraud for contact centres in the banking, financial services and insurance (BFSI) sector.
As part of the deal, VCC Live customers will benefit from SEON’s security and fraud detection across all channels, including phone, email, or webchat, minimising the time spent on analysing fraudulent applications.
Szabolcs Tóth, Founder and CEO at VCC Live, commented: “A common problem for contact centres is account takeovers, with fraudsters taking advantage of the fact that many companies use humans for their customer care rather than automated solutions. That is why we teamed up with SEON, which offers the very best in fraud protection, to provide us with the tools we needed to better protect our customers.”
BFSI companies typically operate with outsourced or internal contact centres, which employ teams of agents to perform customer verification, sales, customer support and debt collection through phone and digital channels. Agents must authenticate the customer, however fraudsters take advantage of the human nature of contact centres to impersonate customers and takeover accounts.
Elevating the way data is utilised, SEON’s Intelligence Tool scans open-source databases and gathers extra information about users based on factors such as email address, phone number or IP address.
Speaking on the announcement, Tamas Kadar, CEO and Co-Founder at SEON, added: “Almost half of global businesses have experienced a surge in account take overs, so now more than ever it’s critical that we start working together to combat this. Partnering with VCC Live takes us to the heart of the problem, enabling us to equip those contact centre employees on the front line with an advanced suite of tools in order to identify bad actors and take the action needed.
“Not only does this partnership represent a great meeting of minds, with an enthusiasm for increasing security across the BFSI sector, but complementary solutions too.”