Elevating its commitment to technological efficiency, Citizens Bank has selected Teslar Software as its new platform provider. 

The firm, which provides automated workflow and portfolio management tools designed to help community financial institutions thrive, will be seeking to boost the bank in better serving its customers.

Pam Jones, Citizens Bank Executive Vice President – Banking Services and Compliance commented: “Our goal was to make banking easier for our customers by streamlining operations; it turns out that Teslar will add many more efficiencies that are critical to our future growth.  

“Citizens Bank is owned by local shareholders and governed by a local board of directors, most of whom live, work and invest alongside our customers. Solutions like Teslar provide better service and support to these communities and make an impact on Main Street, while helping us to scale.”

Citizens Bank plans to leverage Teslar’s automated workflow and portfolio management tools to streamline commercial lending and improve processes such as exceptions tracking, reporting and scorecards. Teslar integrates with the bank’s document management portal, which will reduce paperwork and end many manual, paper-based processes.

Joe Ehrhardt, CEO and Founder of Teslar added on the collaboration: “Citizens Bank has been recognized nationally and locally as an institution that puts its customers first. With Teslar, Citizens Bank will be able to invest in its commitment to its customers by offering a more agile, enjoyable banking experience, while also helping the bank’s operations and ability to scale. Teslar can help institutions like Citizens Bank stay relevant and grow.”

Expert Analysis: As the importance of technology to the banking sector increases, a collaboration with Teslar can be the perfect asset for Citizens Bank as it seeks to utilise technological developments in order to boost its user experience.