‘Who am I?’ Citi introduce biometric authentication in Asia Pacific

Citi Group has announced that its clients in China, India, Singapore, Thailand and Vietnam can now use fingerprint or facial recognition to access their CitiDirect BE Mobile App.

First piloted with select clients in the region in 2018, customers can now authorise payments, view balances and cash positions, and manage users through the mobile app.

Keng-Mun Lee, Asia Pacific head of channel and enterprise services, Citi treasury and trade solutions said: “We continue to digitize our core offerings, incorporating a design thinking and client-centric approach to offer solutions that provide real value to institutional clients.

“It is imperative that institutions adopt new mobile technologies to remain efficient and competitive. The CitiDirect BE® Mobile App, coupled with biometric authentication capability, now enables clients to manage their institutional banking needs anytime and anywhere,”

The app and biometric authentication capability will be separately introduced in additional markets in the region progressively.

Commenting on the client experience, Capgemini India Treasury Director Saravanan Sokkalingam commented:“Citi has brought a user experience akin to consumer banking to corporate clients with the necessary security features in place. This has enabled me to seamlessly approve transactions with added convenience.”

CitiDirect BE is available in 95 countries worldwide, the platform provides a single point of access for institutional clients to Citi’s full range of global cash, trade, liquidity and investment services.

Citi said that last years figures saw a 20% year-on-year increase in the number of mobile users on Citi Direct BE in Asia Pacific.